Domestic violence: the 3919 now available 24 hours a day from Monday to Friday

This new schedule should in particular make it easier for people living overseas to access this service, which until now has been limited by jet lag.

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The helpline for women victims of violence, 3919, is now reachable 24 hours a day from Monday to Friday, a time extension that will also apply to weekends at the end of the summer, announced Monday, June 28. Minister Delegate for Equality between Women and Men. “From today, the 3919 is accessible 24 hours a day from Monday to Friday”, Elisabeth Moreno said on Twitter on Monday, recalling that this measure had been promised at the time of the Grenelle against domestic violence in 2019.

It aims to provide this anonymous and free service to all women in the territory, including those living overseas where jet lag has hitherto limited the practical accessibility of the crisis line. In addition, the platform is now accessible to people who are deaf or have language difficulties.

The extension of opening hours was formalized on May 25 when the new multi-year agreement on objectives was signed between the State and the National Federation of Solidarity Women (FNSF), which has managed this line since its creation in 1992. “The increase in load will be gradual and accessibility 24 hours a day on weekends will be implemented during the summer”, Francoise Brié, director general of the FNSF, told AFP on Monday. The 3919 remains reachable on Saturdays and Sundays from 9:00 a.m. to 6:00 p.m.

It is estimated that around 210,000 women experience domestic violence each year. In 2020, 90 women were killed by their partner or ex-partner, according to the latest official figures.

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